Refund Policy

Last updated: May 1, 2024

1. Introduction

At EnergyTech Innovations, we strive to provide high-quality content, webinars, reports, and educational materials related to energy technology. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website, as well as the process for requesting a refund.

This policy applies to all premium content, subscription services, webinars, reports, and other digital products offered by EnergyTech Innovations. By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

2. Refund Conditions

We offer refunds under the following conditions:

Digital Products and Premium Content

For one-time purchases of digital products (such as reports, premium articles, or educational materials):

  • If you are unsatisfied with your purchase, you may request a refund within 14 days of the purchase date.
  • To be eligible for a refund, you must provide a valid reason for your dissatisfaction with the product.
  • We reserve the right to deny refund requests if we have evidence that the digital content has been extensively accessed, downloaded, or used.

Subscription Services

For subscription-based services (such as monthly or annual premium memberships):

  • New subscribers may request a refund within 7 days of the initial subscription purchase if they are unsatisfied with the service.
  • For existing subscribers who have renewed their subscription, refunds are available within 3 days of the renewal date if the renewal was unintended.
  • We do not provide partial refunds for unused portions of subscription periods after the refund eligibility period has expired. Instead, you may cancel your subscription to prevent future charges.

Webinars and Online Events

For webinars, workshops, and other scheduled online events:

  • Full refunds are available up to 7 days before the event date.
  • 50% refunds are available between 7 days and 48 hours before the event.
  • No refunds are available within 48 hours of the event, but you may transfer your registration to another person by contacting us.
  • If you are unable to attend a live webinar, you will typically receive access to a recording, and no refund will be provided in this case.
  • If we cancel or significantly reschedule an event, you will be offered either a full refund or the option to attend the rescheduled event.

3. Exceptions to Refund Policy

Refunds will not be provided in the following circumstances:

  • After the specified refund eligibility period has expired for the particular product or service.
  • For customized or personalized reports or analyses that were prepared specifically for you based on your requirements.
  • If there is evidence of fraud, abuse of our refund policy, or multiple refund requests from the same customer.
  • If the purchase was made in violation of our Terms and Conditions.
  • For any technical issues that are beyond our control or are related to your own hardware, software, or internet connectivity.

4. Refund Processing Time

Once we approve your refund request:

  • Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer's policies.
  • PayPal refunds are usually processed within 3-5 business days.
  • Bank transfers may take 5-7 business days to process.

Please note that while we process refunds promptly on our end, the actual time it takes for the refund to appear in your account depends on your payment provider and may be outside our control.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email our customer support team at refunds@energytechinnovations.com with the subject line "Refund Request".
  2. Include your order number, the date of purchase, and the name/email used for the purchase.
  3. Provide a clear explanation of why you are requesting a refund.
  4. If applicable, include any relevant information or documentation that supports your refund request.

Our team will review your request and respond within 2 business days. If additional information is needed, we will contact you via email.

Refund Request Form

Alternatively, you can use our online refund request form available here. This form will guide you through the necessary information we need to process your refund request efficiently.

6. Cancellation vs. Refund

It's important to understand the difference between cancelling a subscription and requesting a refund:

  • Cancellation: Stops future recurring charges but does not refund any payments already made. You will continue to have access to the subscription benefits until the end of the current billing period.
  • Refund: Returns payment for a purchase or subscription according to the terms outlined in this policy. If a subscription is refunded, access to premium features will be revoked immediately upon processing the refund.

To cancel a subscription without requesting a refund, you can do so through your account settings on our website or by contacting customer support.

7. Special Circumstances

We recognize that there may be special circumstances that warrant consideration outside our standard refund policy. These might include:

  • Accidental duplicate purchases
  • Technical issues on our end that prevented access to purchased content
  • Serious illness or other personal emergencies that prevented attendance at a scheduled event

In such cases, please contact our customer support team with relevant details and documentation. We will review these requests on a case-by-case basis and work to find a fair resolution.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Refund requests will be honored according to the policy that was in effect at the time of purchase.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

EnergyTech Innovations
Studio 05x Lloyd Mill
South Justinechester DE65 6JG
United Kingdom

Phone: +44 979 433 0514
Email: refunds@energytechinnovations.com